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Each transition described above is configured with appropriate email notification triggers, so that the business users and the customers are fully aware of the order status. In enterprise edition

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all email notifications can be suppressed or customised to use alternative mailing list, so that specific notifications are sent to interested parties as opposed to a generic account.

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This tab provides additional information, which may help the call centre operative when there is a problem with an order. It lists the shop code for which the order is placed and customer's IP address from which the order was placed, internal order GUID and full details of the promotion codes that were applied to given order.

B2B 

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B2B aims to provide additional information about the features specific to B2B flows. This includes order pre-approval information and business user who authorised the order as well as information captured via B2B additions in the checkout, such as customer reference and various IDs to associate the order within B2B fulfilment process.

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Offline pre-paid mode assumes that the order is paid in full off-line (e.g. by phone) prior it is passed to the fulfilment team.

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 there is also an option for "Pre-approve" the order. This is an additional configuration that puts the order in "require approval" state, which could be triggered at shop level for all customers or can be set at the customer level. If the order is put to this state then an email is sent to the shop administrator advising them that the order needs to be pre-approved.

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Online pre-paid mode assumes order is paid in full online (funds AUTH_CAPTURE using payment card) prior it is passed to the fulfilment team.

In 

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 there is also an option for "Pre-approve" the order. This is an additional configuration that puts the order in "require approval" state, which could be triggered at shop level for all customers or can be set at the customer level. If the order is put to this state then an email is sent to the shop administrator advising them that the order needs to be pre-approved.

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• Logistics tracking (i.e. packing, marking ready for shipment and shipping in progress and delivery confirmation)
• Manual payment override if payment cannot be captured during shipping operation
• Order cancellation with refunds
• Order returns processing with refunds

B2B Request for quote (RFQ) 

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 RFQ is a special kind of order whereby a customer can place a request for the possible order. This request is set for the shop owner (or their team) to review and decide if customer should be given any discount or special price if they place such order.

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