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Admin app customer service section provides several tools in order to run a successful e-comerce operation. This section is dedicated to business as usual functions related to customer data management and order fulfilment processes.
Since YC the platform is designed to support multi store from the foundation up customer management is no different. Customer accounts created on a single instance can be shared between collaborating shops. However each order has a strong relationship to the shop where is was placed and thus not sharable. Only shop manager of the shop where order was placed can manage it (or master shop owner in case of B2B setup
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Order management is fully automatic providing best practice robust order flows driven by the contents of the order and payment method used. YC The platform order state machine removes all complexity related to order processing and provides business users with easy to use interface that allows to concentrate on business goals such as confirming order to notify warehouse to start preparing it, notify that order is packed and ready, take offline payments when necessary etc.
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These are just a few features that represent YC order the platform order state machine.
Please refer to order management for detailed description of all functions available.
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Profile management involves managing personal data entered by customers. YC allows The platform allows to manage various aspects of this data such as configuring custom registration forms, viewing order history, viewing customer address book and profile tagging to support customer market segmentation for promotion.
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Reports and Dashboard charts
YC The platform has a built in mechanism for generating reports. Several basic reports are provided with the core installation. Since reporting is in most cases very business sensitive (i.e. each business operates with its own format for reports and collects its own metrics for these reports) it is up to integrators to create report plug-ins to facilitate those.
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